Revised Cancellation Policy due to Covid-19 

Any direct booking made following the Government’s announcement on 22nd February 2021 will NOT be subject to the standard cancellation policy in our Terms & Conditions. Payment for stays will be on arrival. Deposits will be taken at £30 per room but in the event of restrictions, due to Covid, a full refund will be awarded. This is to assist customers in these uncertain times.

Bongate House Terms and Conditions

  • Prices

Accommodation rates are per room per night with meal plans as indicated.

  • Availability

All rooms and rates offered by Bongate House and are subject to availability and the discretion of the Owner.

  • Bookings

Bookings must be guaranteed by a valid and verified major credit or debit card.

A minimum of £30 per room, deposit is required for all direct bookings with the balance payable upon day of arrival.

  • Arrival and Departure

Bedrooms are available from 4pm on the day of arrival. Earlier check-in maybe available with prior arrangement and charge of £20 Check out is by 10am. There may be occasions, at times of high demand, when guests can arrive and park while the bedroom is still being prepared.

  • Car Parking

Bongate House has an unreserved private car park located at the front of the property for the majority of bedrooms.

We request that all of our guests park responsibly in the designated parking spaces. Bongate House regrets that it is unable to accept any responsibility for theft or damage as vehicles are parked at the owner’s risk. We do not accept responsibility for damage to, or from theft from, or for the theft of vehicles parked on the premises.

  • Cancellations, Amendments and Non-Shows

In the event of non-arrival or cancellation less than 7 days prior to check-in, a charge equivalent to one night’s accommodation at the package rate at which the reservation was made will be levied. Normal terms of payment apply to these charges. For this purpose Bongate House reserves the right to set-off the amount payable for such cancellation against the Client’s credit/debit card without prior notice or approval of the Client, where applicable.

All date and room amendments are subject to availability and may incur additional costs as per our advertised room rates.

  • Payment

Settlement of the bill in full, less any advance payments must be made prior to departure. All major credit and debit cards are accepted. In order to process a booking, your Personal Information and payment details may be passed to third party service providers and, where we are lawfully requested to do so, regulatory authorities. Such third party service providers will have access to the Personal Information needed to perform the relevant service. They may not, however, use your Personal Information for any other purposes and are required to process your Personal Information in accordance with the Data Protection Act 1998.

  • Children

Children aged 17 years and under must be accompanied by a responsible adult to ensure that the children’s behaviour is appropriate for other guests within the guest house.  Bongate House does not charge for children under 2 years of age but needs to be advised by prior arrangement with the owners. We do have cots available.

  • Disabled Guest Rooms

Please refer to our accessibility statement for details.

  • Pets

With the exception of guide dogs, Bongate House has only two rooms where we allow a maximum of two dogs. A dog is charged at £15 per night  ( £10 per dog where two are sharing a room) Only well behaved dogs please. They need their own bed as they are not permitted on our guests beds.

  • Behaviour

Bongate House reserves the right to judge acceptable levels of noise or behaviour of guests who must take all steps for corrective action as requested by the Owner. In the event of failure to comply with management requests, we reserve the right to terminate the booking with immediate effect without being liable for any refund or compensation.

Guest bedrooms are for the named booked guests use only and extra visitors are not permitted in accordance with Bongate House fire and insurance regulations.

  • Lost Property/forgotten items

It is the responsibility of all guests to contact Bongate House to arrange return of all forgotten items.  A one off packaging and Admin fee of £10 will be added to the postage required to return any items to the guest.  Lost property not claimed within 14 days of departure will be donated to charity.

  • Lost Room Keys

Guests are responsible for the security and return of their room, main and side door keys. In the event of keys being lost a quote will be obtained by a local locksmith and the guest will incur all associated costs with replacement locks and keys.

  • Group Bookings

Bongate House reserves the right not to accept multiple room bookings for stag or hen parties. If bookings of this nature are made without the owners’ prior knowledge, we reserve the right to cancel the bookings with immediate effect without being liable for any refund or compensation.

  • Discrimination

It is the policy of Bongate House not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Guests, their employees, guests and all sub-contractors engaged by or on behalf of the guest are expected to adhere to this policy and the Hotel may, without incurring any liability to the guest, remove from the Hotel any person or persons offending against this policy.

  • Comments and Complaints

Any comment or complaint regarding the stay should be made to the owner at the time of visit so that the matter can be resolved immediately.

  • Statutory Regulations

Bongate House is subject to statutory controls, including those relating to fire, entertainment, health, hygiene and safety. These must be strictly observed by guests.

  • Liability

Other than for death or personal injury caused by the negligence of Bongate House, the property’s liability to the Guest is limited to the price of the booking.
The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.
Bongate House does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on the hotel premises.
Clients are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, omission, default or neglect of the guests and will pay to Bongate House on demand the amount required to make good or remedy any such damage.

  • Insurance

Guests are recommended to have and are responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.

  • Data Protection

The information provided by the Guest may be processed by Bongate House for the purposes it has notified to the Information Commissioner. By confirming the booking, the Client consents to this processing of the information.

  • Laundry

Under no circumstances must bathroom facilities be used for the washing, rinsing and drying of garments. Launderette facilities are located within Appleby for guest’s convenience. Or talk to the owner for an in-house laundry service.

  • Takeaways

Hot food is not to be consumed within the guest bedrooms. Facilities are available in the dining room or guest lounge for such purposes with prior agreement with the owner.

  • Internet facilities

Internet facilities are provided by third party providers. Where these facilities are made available in Bongate House, the guest acknowledges that there may be disruption to the connection without prior notice and Bongate House shall not be liable whatsoever for such disruption. The guest further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence or in contravention of any licence and will indemnify Bongate House against any claim demand suit prosecution arising therefrom.

  • Non-smoking policy

Bongate House are committed to providing its guests and associates with a smoke-free environment. All bedrooms and public areas operate a non-smoking policy. This includes the use of vapes and e-cigarettes. Smoking or Vaping in a bedroom will incur an automatic £150 deep-clean charge. This will be evidenced from the fire alarm control panel and confirmed by the Fire Officer on call-out to reset the panel.

A fire alarm activation caused by Smoking or Vaping in the building will result in a charge of £250. We thank you for not smoking.